Product Support

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Product Support

As a multi-year HP Enterprise (HPE) reseller award recipient and preferred partner, Revolution IT’s Product Support team provides strategic and technical consulting as well as training and mentoring on a range of HPE products. Based in Australia, our team of knowledgeable support engineers provide first level technical support and assist with software license queries.

Supported HPE Products:

  • HP Quality Center (QC)
  • HP Application Lifecycle Management (ALM)
  • HP QuickTest Professional (QTP)
  • HP Unified Functional Testing (UFT)
  • HP LoadRunner (LR)
  • HP Performance Center (PC)

Download Product Support Brochure.

How to Contact Us:

Revolution IT Product Support can be contacted via these convenient methods:

  • Email: Support@RevolutionIT.com.au
  • Phone: 1300-ASK-REV (1300-275-738). Please ask for Revolution IT Product Support.

Our operating hours are Monday to Friday, 9am to 5pm (Australian Eastern Standard Time); excluding Australian public holidays.

When logging a new support case, please have the following information ready:

  • Your company and contact information
  • HPE Service / Support Agreement ID (SAID)
  • Problem descriptions:
    • What is the problem or issue?
    • What are the expected and actual results?
    • What are the symptoms?
    • Is it affecting single or multiple users?
    • Is it affecting single or multiple machines?
  • Nature of the problems:
    • When did the problem begin?
    • What has changed since it last functioned?
    • Can the problem be reproduced?

How our Support Response Times Work:

Every support case logged with Revolution IT is carefully assigned a severity level and impact level. Based upon these criteria, a Service Level Objective (SLO) is calculated:

Priority First Response Objective* Update Frequency Objective* Update Media
Urgent 2 Hours 2 Hours Phone AND Email
High 4 Hours 2 Days Phone OR Email
Normal 8 Hours 3 Days Phone OR Email
Low 1 Day 7 Days N/A

*During Revolution IT Product Support operating hours

 

Revolution IT Service Level Objective:

How_prod_support_works

Other Software We Provide

REVTest

Send us your Testing CV

REVEnterprise

Send us your Enterprise CV

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*for employment enquiries please contact us via our Careers page